Before fulfilment
Contact us as soon as possible if you need to cancel. A cancellation can be considered only before fulfilment, download access, onboarding work or dispatch has begun.
Digital products
Because digital products can be accessed or delivered immediately, completed digital deliveries are generally not refundable unless the file is defective, inaccessible or materially different from its description.
Damaged or incorrect items
For an incorrect, damaged or unusable delivery, contact support promptly with the order number and supporting details. We will assess replacement, correction or refund eligibility.
Approved refunds
Approved refunds are returned through the original payment method where possible. Processing time depends on the bank or payment provider. Cash-on-delivery resolutions may require bank details.